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Frequently asked questions

Answers for customers booking on Glossa. Guides live in Help; legal pages cover privacy and terms.

Updated 11 August 2026

How do I book?
Pick a slot and confirm.
Sunbed minutes?

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Booking

How do I book?

Find a business, tap Book, choose services, a professional, then a real open slot. Sign in and confirm. Payment is in person at the venue.

Why are there no times?

That day may be closed, fully booked, or outside opening hours. Try another date or “Any available” for staff.

Can I book more than one service?

Yes. Select multiple treatments on the Services step. The total in the summary is the sum of those prices.

The total showed a price before I picked anything.

That was the old “from” price. An empty cart now shows a dash until you select a treatment or sunbed package.

Sunbeds

Can I book a sunbed room online?

No. Online you buy minute credits (a package) and leave a preferred visit time. The salon assigns the bed in person — it is not a room lock.

Why don’t I pick a professional for sunbeds?

Package-only purchases skip the Professional step. If you also added treatments, you still choose a specialist for those.

Where do my minutes go?

Credits are stored against you and that sunbed at the business. Use them when you visit; the venue tracks remaining balance.

Account & payment

Do I need an account?

Yes to confirm on the live marketplace. Create one on the Details step. After that, your name shows in the header.

How do I log out?

Open your name in the top right and choose Log out.

Do you take card payment?

Not on Glossa yet. Confirm as pay in person and settle at the salon.

Listings

How are businesses chosen?

We show businesses with a public profile, active status, and at least one bookable service (or sunbeds if that feature is on).

Why is a salon missing?

It may be outside the map area, in another category, or not yet live on getglossa. Businesses can list via the For business page.

What does “from” price mean?

The lowest published service price for that listing in the current category. Your booking total is based on what you actually select.

More detail in Help. For a specific booking, contact us.

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